Experience

The experience of C-QES Limited and its principal has been gained within the following industries:

UK MoD, Aerospace, Rail – Track and Civils / Rolling-stock, Mobile Comms, Construction / Civils, Manufacturing, Software Projects, Product Approvals – CE Mark and Hazardous Atmospheres and Turn Key projects.

Our experience shows that it is generally the simple things that go wrong during certification audits:

Management Reviews:

• Not conducted

• Conducted but not appropriately documented

Document Control:

• Unauthorised documents in circulation
• Document register / log not aligned with documents in use

Customer Complaints:

• Not recorded

• Actions to satisfy customer are not captured and fed back into the management system

Corrective and Preventative Actions:

• Corrective actions are not communicated across the business – same or similar failings occur regularly

• Preventive actions only deal with immediate issues – no attempt at preventative actions – forward looking

Many organisations get trapped in the “tick the box” attitude of their management system – losing sight of product or service quality.

C-QES Limited supports you in improving product / service quality, which in turn improves your relationships with your customers.